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March 23, 2008




As owner, I don't have higher-ups foisting these tricks on me anymore, unless you count clients, who are now my boss, happily. Clients try #1 on us verrry frequently. I take the ridiculous timeframe projects on only if a) we can do it without harming another project; b) it looks like enough fun to make the crunch enjoyable; c) there's future potential in having a relationship with that client. If we really can't fit it in, if nobody's going to have any fun, or if the client will never be heard from again (and doesn't seem likely to recommend us), then what's the point?

Money alone is not enough of a point, to me. I think people stuck at firms where these tactics are used all the time often discover that and move on, too.

Another great post!



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Hello. I'm David Sherwin, a design leader who's written books that help people become better problem solvers and design thinkers. I’m co-founder of Ask The Sherwins LLC with Mary Payner Sherwin, a training and consulting firm dedicated to supporting the growth and development of design-driven organizations and communities.

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