Whenever I receive client feedback, I think of stress tests for climbing ropes.
In a stress test, you tie a weight to the end of a rope, secure the other end of the rope, and drop it off a tall building. Then you see how far the weight can fall -- and how much force the rope can withstand -- before it snaps.
However, a rope doesn't just reach a instant breaking point. These ropes are designed to stretch and then bounce. The amount of flexion or "give" that the rope contains is a measure of its resilience.
A seasoned designer has a deep reservoir of resilience. This leads to a higher tolerance for change and ambiguity, as well as a certain level of professionalism around negotiating client feedback. At a certain point, you discover patterns in people's reactions and begin to anticipate them. This is a learned skill over a few hundred design projects. And through repeated stress -- not strain -- your tolerance increases.
But even with great designers, things like poorly considered client feedback can cause your design work to suffer. With that in mind, here are a few examples of how to triage client feedback to preserve a designer's resilience.